Congratulations, Petition, Complaints, Claims and Suggestions (FPQRS)
The FPQRS are a tool that promotes good management of the #LosPinos Agroecotourism Park tourist destination by providing an efficient service that guarantees that all congratulations, requests, complaints, claims and suggestions presented by visitors, tourists and community before the administration, are developed within a specific order as part of its commitment to sustainability and the quality of the provision of good service and operation.
Congratulations: is the expression that expresses pleasure or satisfaction with an official or with the process that generates the service.
Petition: is any expression of agreement or disagreement with the products and/or services offered by the entity. It is also any expression of proposal or request for information that any person requires.
Complaint: is the verbal or written manifestation of dissatisfaction made by a natural or legal person or their representative regarding the conduct or actions of an official.
Complaint: is the verbal or written manifestation of dissatisfaction made by a natural or legal person about the non-compliance or irregularity of any of the characteristics of the products or services offered.
Suggestion: is a proposal made by a user or institution to improve services.
Other channels to present FPQRS in el Parque Agroecoturístico #LosPinos
Telephone
Contact movil 3217536667
Physical writing or by e-mail
Submit the FPQRS in writing with the following data:
Facts, reasons and causes of the claim, and the explanation of the rights that you consider were violated.
Concrete solutions you want to receive.
Personal data such as identification No., address, contact number and email.
Attach documents that support your claim, if you have them.
Physical documents can be delivered at the #LosPinos Agroecotourism Park.
By electronic means you can send the information to the email info@lospinos.co
alternate media
You can send your FPQRS through the portal www.lospinos.co, User Service section or on the social networks of the #LosPinos Agroecotourism Park.
